Terms of Service

Last updated: June 23, 2026

Overview

This website, https://sansuncrystal.com/ (the “Site”), is operated by SANSUNCRYSTAL (“SANSUN,” “we,” “us,” or “our”). Throughout the Site, the terms “we,” “us,” and “our” refer to SANSUN. By visiting the Site and/or purchasing from us, you (“you,” “your,” or “user”) engage in our “Service” and agree to be bound by these Terms of Service (the “Terms”), together with all policies referenced here, including our [Privacy Policy], [Refund Policy], and [Shipping Policy].

Please read these Terms carefully. If you do not agree to all of these Terms, you should not access the Site or use our Service.

Nothing in these Terms limits or excludes any statutory rights you have as a consumer that cannot be limited or excluded under the laws of your country of residence. Where these Terms conflict with mandatory consumer-protection laws that apply to you, those laws prevail.

1. Eligibility

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use the Site. You may not use our products for any illegal or unauthorized purpose, nor may you, in using the Service, violate any laws in your jurisdiction.

2. The Online Store and Your Account

You may be able to create an account to make purchases and manage your orders. You agree to provide current, complete, and accurate purchase and account information, and to keep it updated. You are responsible for maintaining the confidentiality of your account and password and for all activity that occurs under your account. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

3. Products and Services

We have made every effort to display the colors and images of our products as accurately as possible. Because our products are made from natural crystals and gemstones, each piece is unique and may vary in color, tone, pattern, inclusions, and overall appearance. These natural variations are part of the beauty of authentic stones and are not defects. We cannot guarantee that your screen’s display of any color will be accurate.
Products are subject to availability, and we may limit the quantities of any products or services we offer. Descriptions and pricing are subject to change at any time without notice.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction, and to discontinue any product at any time.

4. Wellness & Non-Medical Disclaimer

Please read this section carefully. SANSUN crystals and jewelry are sold as decorative and lifestyle products to support general wellbeing, mindfulness, and intention-setting.

Our products are not medical devices and are not intended to diagnose, treat, cure, prevent, or mitigate any disease, illness, or health condition, whether physical or mental.
Any descriptions of crystal “energy,” “healing,” “properties,” or similar are provided for inspirational and informational purposes, are based on traditional, cultural, and metaphysical beliefs, and are not scientific or medical claims. Individual experiences vary.
Our products are not a substitute for professional medical, psychological, or financial advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional or other licensed expert regarding any condition or decision. Never disregard or delay seeking professional advice because of something you have read on the Site.
Crystals are not toys. Small pieces may pose a choking hazard and should be kept away from young children. Do not place crystals in water, drinks, or the body, and do not ingest them. Some stones are not suitable for contact with water. Discontinue use if you experience any skin irritation.

By purchasing, you acknowledge and agree to this disclaimer.

5. Pricing and Payment

All prices are listed in USD unless otherwise stated and are exclusive of any customs duties or import taxes that may apply (see our [Shipping Policy]).
Payment is processed securely by our third-party payment providers. By submitting payment information, you represent that you are authorized to use the payment method and you authorize us (through our providers) to charge the total amount of your order.
In the event of a pricing or product error, we reserve the right to refuse or cancel any affected orders, whether or not the order has been confirmed and your payment method charged. If we cancel an order after you have been charged, we will issue a refund.

6. Orders

We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies, or suspected fraud or unauthorized or illegal activity. We may attempt to notify you using the contact details you provided. We may also limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

7. Shipping, Returns, and Refunds

Shipping, delivery, returns, exchanges, and refunds are governed by our [Shipping Policy] and our [Refund Policy], which are incorporated into these Terms by reference. Please review them before purchasing.

8. User Content, Reviews, and Comments

If you submit reviews, comments, photos, or other content to us or on the Site (collectively, “User Content”), you grant us a non-exclusive, royalty-free, worldwide, perpetual, transferable license to use, reproduce, modify, publish, and display that content in connection with our business, including for marketing. You agree that your User Content:

Will not infringe any third party’s rights, including copyright, trademark, privacy, or other personal or proprietary rights;
Will not be unlawful, abusive, defamatory, obscene, or otherwise objectionable, and will not contain any malware; and
Is accurate and your own.

We are not obligated to monitor, display, or use any User Content and may remove it at our discretion. You are solely responsible for your User Content.

9. Prohibited Uses

You may not use the Site or our products: for any unlawful purpose; to violate any laws or regulations; to infringe our or others’ intellectual property rights; to harass, abuse, or harm others; to submit false or misleading information; to upload or transmit viruses or malicious code; to collect or track others’ personal information without authorization; to spam, phish, or scrape; or to interfere with or circumvent the security features of the Site. We reserve the right to terminate your use of the Service for violating any of these prohibited uses.

10. Intellectual Property

All content on the Site — including text, graphics, logos, images, photographs, designs, product names, and the “SANSUN” name and branding — is the property of SANSUN or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Site without our prior written permission.

11. Third-Party Links

The Site may include links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party sites, and we encourage you to read their terms and privacy policies. Any dealings with third parties are solely between you and that third party.

12. Disclaimer of Warranties

Except as expressly stated in these Terms and as required by applicable law (including non-excludable consumer guarantees), the Site and our products and services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free.

This section does not affect any statutory warranties or consumer guarantees that cannot be excluded under the law that applies to you.

13. Limitation of Liability

To the fullest extent permitted by law, SANSUN and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Site or our products. Where our liability cannot be excluded but may be limited, our total liability to you is limited to the amount you paid for the product giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless SANSUN and its affiliates from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

15. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law rules.

To the maximum extent permitted by applicable law, any dispute arising out of or relating to these Terms, the Site, or any purchase made through the Site shall be subject to the exclusive jurisdiction of the courts of Hangzhou, Zhejiang Province, People’s Republic of China.

16. Changes to These Terms

We may update these Terms at any time by posting the revised version on this page and updating the “Last updated” date. Changes take effect when posted. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically.

17. Severability and Entire Agreement

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed, and the remaining provisions will remain in full force and effect. These Terms, together with the policies posted on the Site, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements. Our failure to enforce any right or provision will not constitute a waiver of that right or provision.