Shipping Policy

Last updated: June 23, 2026

We’re delighted to send your crystals on their journey to you, carefully packed with positive intentions. This policy explains how and when we ship, what it costs, and what to expect along the way.

If you have any questions, reach out to us at sansuncrystal@outlook.com.

1. Order Processing Time

All orders are processed within 3-5 business days. Each piece is hand-selected, inspected, and energetically cleansed before it ships. Orders are not processed or shipped on weekends or public holidays.

During sales, new launches, or peak holiday periods, processing may take a little longer. Once your order has been handed to the carrier, you will receive a shipping confirmation email with your tracking number, and the shipment moves outside of our direct control.

2. Shipping Origin & Worldwide Delivery

We ship worldwide from our fulfillment center, working with trusted international logistics partners to deliver your order safely. Certain products or destinations may be subject to restrictions based on local regulations; if we are unable to ship to your location, we will contact you.

3. Shipping Rates

Free worldwide shipping on all orders over $99 USD.
A flat rate of $6.99 USD applies to orders under $99 USD.

The applicable shipping cost is shown at checkout before you complete your purchase. All prices are in USD unless stated otherwise.

4. Estimated Delivery Time

Estimated delivery is 7–15 business days after dispatch, depending on your destination, customs clearance, and local postal or courier services. Please note that these are estimates and are not guaranteed. Delivery times may be longer for remote areas or during peak periods.

5. Order Tracking

As soon as your order ships, we’ll email you a tracking number so you can follow your crystals every step of the way. Please allow a few business days after dispatch for the first tracking update to appear — international shipments often show no movement until the parcel clears the first sorting facility or customs. If you haven’t received a tracking number within 10 business days of your order, check your spam folder and then contact us.

6. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are determined by your local customs authority and are the responsibility of the recipient. They are not included in the product price or shipping cost shown at checkout unless explicitly stated.

We are not able to predict or control these charges, and we cannot mark shipments as “gifts” or undervalue orders to reduce customs fees, as doing so is against the law. If you refuse a shipment because of customs charges, any return shipping costs and unrecoverable fees may be deducted from your refund. For the most accurate information, we recommend checking with your local customs office before ordering.

7. Address Accuracy

Please make sure your shipping address is complete and correct at checkout. Once an order has shipped, we are unable to change the delivery address. Orders returned to us, delayed, or lost due to an incorrect or incomplete address are not eligible for free reshipment, and additional shipping fees may apply to resend them.

8. Delays Outside Our Control

Once your order is with the carrier, delays caused by customs inspections, weather, natural events, postal backlogs, or other circumstances beyond our control are not something we can influence, and they do not qualify for cancellation or refund. We appreciate your patience and will always help you follow up where we can.

9. Lost, Stolen, or “Delivered but Not Received” Packages

If your tracking shows your order as delivered but you can’t find it, please first check around your delivery location, with members of your household, and with neighbors, and then contact your local carrier — parcels are sometimes scanned early or left in a safe place. If it still doesn’t turn up, contact us at sansuncrystal@outlook.com and we’ll help you open an investigation with the carrier. Refunds or replacements in these situations are subject to the carrier’s confirmation and are not guaranteed.

If a package is confirmed lost in transit, we will work with our logistics partners to make it right with a replacement or refund, depending on the outcome of the investigation.

10. Damaged in Transit

If your order arrives damaged, please keep the packaging and contact us within 7 days of delivery with photos. See our Refund Policy for how we handle damaged or faulty items.

11. Eco-Friendly, Carbon-Neutral Delivery

Every order arrives in eco-friendly, protective packaging, thoughtfully designed to keep your crystals safe and our planet happy. Our delivery is carbon-neutral, so you can feel good about your purchase inside and out.